Frequent Ask Questions / Common Questions
Studies show that 70% of frequent ask questions (FAQs) have been answered multiple times, so for your convenience, we have put everything here.

Common Questions / FAQs Categories
Responsive Website FAQs | Details Mobile Applications (Apps) FAQs | Details
Other FAQs | Details

Common Questions – Responsive Website

Answers for the most frequent ask questions

How long have you been developing websites?

I started my IT career in the late 90’s. Anyway, I only started my involvement in web industry about 7 years ago, then taking improvement course to develop mobile apps by mid of 2015.

I am currently student of Internet Profit LLC (a UK based internet marketing company) and an exclusive / lifetime members in many Internet Marketing, WordPress, Design, Apps Builder, Social Network & Video academy.

Why WordPress? What make you different?

Why WordPress? There are too many reasons, but we have listed out few most popular reasons at our Responsive Website salespage. Please read here.

If you keep your eye on the profit, you’re going to skimp on the product. But if you focus on making really great products, then the profits will follow.”

What make us different?

Firstly, we used all the theme and plugins ourselves on our own sites, then only we recommend them to our clients. There are thousands of free and paid plugins at marketplace, if you are not familiar with those plugins, you will end up spending few days for nothing (start over and over again).

Secondly, we have paid over $3000 to join few WP communities premium memberships, so you don’t have to, in order to get latest Insider news and Developer rights (Licence) for premium plugins and then utilize them to optimize our own and clients’ sites.

In order to offer affordable mobile solutions to average small to medium-size businesses, we decided to move to low cost Home Studio in 2015.

” … the main reason is because we are operated from SOHO (Small Home Office), we do not incur the expensive overhead associated with the infrastructure and staff. While most of other web companies spend a lot of money on advertising and marketing gimmicks, pay high salary to CEO and admin team, our philosophy is that we’d rather improve the customer experience and rely on repeat business ….. “

What do I need to create a website?

A complete website solutions will include : (1) a website, (2) a website address (aka domain name) and (3) a hosting account. You can buy domain name and hosting account online. If you are new and have no clue of this, don’t worry, we are glad to assist you.

 

What will be included in your WP Responsive Website package?

Premium WP Responsive website package will include installation and setup of a brand new website based on WordPress (WP) platform. We will configure and install many useful plugins without extra cost (in fact, the premium plugins cost alone cost more than our service charges if you have to purchase separately).

We will then pre-loaded main pages layout, so you can just login to replace the texts (contents) and images (banners). Please check our website for details.

How can I submit the data for website development?

There are two (2) methods. (1) by email (for small files size), or (2) by uploading to cloud storage, we prefer Dropbox, Google drive or Skydrive (One drive).

Please click here to read more (under “Submit Data”).

How do I get support?

Step #1. Please check our FAQs, studies show that 70% of frequent ask questions have been answered multiple times, so for your convenience, we have put everything together here.

STEP #2. If you need some tips or help on basic settings, please watch our Tutorial videos here.

STEP #3. Most of the time, STEP #1 & #2 steps will solve 95% of key problem. Anyway, in case you still can’t get your answer, please contact us by email. We are more than glad to assist you further.

How to hire you?

You can purchase our time slot at our online store, or you can contact us through Contact page. I live in Malaysia (GMT+8), our timezone is 7 to 8 hours ahead most of Europe countries, and 15-16 hours ahead Canada/ US. If you didn’t received respond from us within 4 hours, please bear with us, we may live in different timezone, we shall reply you within next 24 hours.

Due to limited resources (we are small business with 2 members only – please refer Who We Are for our full story), we can only committed to limited jobs. Please contact us first before make payment for any services. We believe, good communication is always the best way to create happy relationship.

What is your preferred payment method?

We accept Paypal and bank transfer only. Bank transfer only apply to Malaysia, Singapore and selected Asean countries resident only (because the TT fees are low in this region).

Paypal payment available for the rest of the world like : US, Canada, Europe, Australia, New Zealand, Ireland etc

Is there any hidden fee?

Nope. What you see is what you get. We kept it simple.

**Please check our demo sites before purchase. If you unsure, please talk to us before placing the order.

Do you offer refund?

Due to natural of our service, we do not offer refund for ongoing and completed job. However we are happy to refund for new job that not started yet, or if the problem cause by us (and can’t be solved).

Common Questions – Mobile Applications (Apps)

Answers for the most frequent ask questions

How long have you been developing apps?

I started my IT career in the late 90’s. Anyway, I just started my involvement in app development by mid of 2015. I have spent at least 7 years in web industry & about 14 years in IT industry.

Let’s go invent tomorrow instead of worrying about what happened yesterday.”

Besides learning to improve my mobile apps knowledge, I also participating in few video creation and social media courses.

I want to hire you for my next project, what should I do?

You can purchase our time slot at our online store, or you can contact us through Contact page. I live in Malaysia (GMT+8), our timezone is 7 to 8 hours ahead most of Europe countries, and 15-16 hours ahead Canada/ US. If you didn’t received respond from us within 4 hours, please bear with us, we may live in different timezone, we shall reply you within next 24 hours.

Due to limited resources (we are small business with 2 members only – please refer Who We Are for our full story), we can only committed to limited jobs. Please contact us first before make payment for any services. We believe, good communication is always the best way to create happy relationship.

What is your preferred payment method?

We accept Paypal and bank transfer only.

Bank transfer only apply to Malaysia, Singapore and selected Asean countries resident only (because the TT fees are low).
Paypal payment available for the rest of the world like : US, Canada, Europe, Australia, New Zealand, Ireland etc

Please refer to “Important Info” (under Payment) for details. We are sorry, but temporary we DO NOT accept service request from Africa countries, please read the reason at Important Info page.

Will you submit my mobile apps to GooglePlay or AppStore

It will depend on your plan. Some plans include free submission, while some will cost you extra.

If you have any question, please feel free to contact us.

Is there any hidden fees/ costs?

Nope. What you see is what you get. We kept it simple.

**Please check our demo sites before purchase. If you unsure, please talk to us before placing the order.

How do I get support?

Step #1. Please check our FAQs, studies show that 70% of frequent ask questions have been answered multiple times, so for your convenience, we have put everything together here.

STEP #2. If you need some tips or help on basic settings, please watch our Tutorial videos here.

STEP #3. Most of the time, STEP #1 & #2 steps will solve 95% of key problem. Anyway, in case you still can’t get your answer, please contact us by email. We are more than glad to assist you further.

Do you offer refund?

Due to natural of our service, we do not offer refund for ongoing and completed job. However we are happy to refund for new job that not started yet, – or – if the problem cause by us (and we can’t be solved).

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